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Lets
be honest. Lets be
real. Most business in the
Central Florida market place are flat
out disappointing. I'm often
forced to settle or except substandard
customer service, products, and
workmanship. Rarely, am I left
satisfied.
When
I speak up, some representative give
me a crazed look of inconvenience. Of
course, lets not forget the three
standard responses that drive any
consumer crazy: I'm just doing what
I'm told," "That just the
way it is," and "That's the
best I can do."
What
I have come to realize is to creating a happy
customer is a monumental task.
Companies try, but they fail miserably.
Maybe it's a defective product or
service. Maybe it's just bad customer
service or maybe it's what was
promised is often not deliver.
It's always something. Regardless, the
question is why? The answer is relatively
simple. A
companies is only as good as the owner
and the people he employees!
Understand,
the owner core believes will determine
the outcome of any interaction.
If the owner cares, so do the
employees. If the owner possess
a flaw, chance are the employees
posses more.
So
that's why it fair to ask any
employee, of any company, what the
owners core beliefs are? Understand,
the difference between a happy or
unhappy ending all depends those core
beliefs.
So
here are my core beliefs:
1.
"If it's to be, it's up to
me." I firmly believe my company
emphasis is creating happy fences
customers and
not the selling of a good or a
services.
2.
"Just do the right
thing."
I
firmly believe doing the right thing
can out perform a bad economy or the
latest fad. So when decision
are made within my company, they are
based on what's right and not the
bottom line.
3.
"Do it right the first time,
or just don't bother."
I believe the end result of anything
is a direction reflection of my
character. As a result, when I
do something its all or
nothing. Anything less
is unacceptable!
4.
"If you make a mistake, own
it." I firmly believe
the only way to succeed in life and
in business is to make
mistakes. The key is to
understand nature of the mistake,
own it, fix it, and never make it
twice.
5.
"Don't just be good. Be the
best." I do not
believe in mediocrity. Once I
set out to accomplish a goal, I give
it everything. Second place just
isn't good enough.
6.
"Do what you say, say what
you mean, or don't open your
mouth." I firmly believe
you are only as good as your
word!
7.
"Be honest at all
times." I firmly believe
the truth is not always pleasant to
hear, but telling the truth will
gain a person's respect in the
end.
These
are my core beliefs; I hold them dear.
Most importantly, I expect everyone
with in my organization to honor them,
to love them, and to respect them.
Should you ever interact with anyone
from my organization and you witness
other wise, please let me know and I
will pull the weed from my
garden.
Just
send me an email. It will come
straight to my I-Phone: Kip.Hudakoz@me.com
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